GM launches Commercial Link fleet management based on OnStar
Issue Date: 2016-04-22

General Motors has launched a new platform specifically designed for small businesses to access key vehicle information such as location, fuel level, miles driven and maintenance needs at any time. The new vehicle management service known as Commercial Link uses data provided by the embedded OnStar hardware and aims to provide small business owners with a detailed, near real-time view of their vehicle operations to more efficiently manage their fleet. Additionally, it saves owners the cost of adding aftermarket hardware to access their vehicle data.

Available on most 2015 model year and newer Chevrolet, Buick, GMC and Cadillac vehicles, Commercial Link will give customers with an active OnStar account instant access to vehicle information through a website for $10 per vehicle per month. A Commercial Link mobile app will also be available this summer for both Android and Apple devices.

With Commercial Link, users can monitor the following:

Location

View the current location or route of any registered vehicle and access its location history.

Fuel

Monitor vehicle fuel consumption rates and view fuel efficiency reports to achieve cost savings.

Speed

Encourage safe driving behaviors and protect equipment by monitoring vehicle speeds and assigning speed email and text message alerts.

Maintenance

Receive service and maintenance notifications to stay on top of needs and reduce vehicle downtime.

Reporting

View simple to read charts and graphs, including consolidated reporting for year-end analysis and business expense purposes.

Commercial Link can be customized around the needs of each user, allowing for personalization of account dashboards and the ability to set up text or email alerts around sensitive items, such as if a driver is low on fuel or requires vehicle maintenance.

In addition to Commercial Link, most 2015 model year and newer Chevrolet, Buick, GMC and Cadillac vehicles have recently been equipped with OnStar 4G LTE, which provides a built-in Wi-Fi hotspot for up to seven mobile devices to connect.

The Wi-Fi hotspot works both in and around the vehicle when the vehicle is on or in accessory mode. This allows drivers to utilize their vehicle as a mobile office, allowing them to send and receive emails while parked at job sites. Most GM vehicles come with a three month or three gigabyte data trial. After the trial ends, 12 gigabyte and 24 gigabyte plans, specifically designed for fleets, are both available for purchase. One gigabyte of data equates to approximately 10,000 emails or 70 hours of surfing the Web.

With more in-vehicle technologies and connected services appearing in the GM lineup, the company has hired a team of Fleet and Commercial Connected Vehicle Specialists to assist solely with this segment. This team, modeled after GM's Connected Customer Specialists, is up-to-date on the latest connected vehicle technologies and is responsible for training dealership employees and directly answering customer questions.